Case Study: ATEM Group achieves 50% faster incident detection and resolution with Datadog

ATEM Group revolutionizes IT management with Datadog and BW Soluções

ATEM Group, a major player in fuels, logistics, shipbuilding and oil refining with operations across 13 Brazilian states (including a newly privatized refinery in Manaus), faced a rapid scale-up challenge: migrate about 70 systems during a refinery acquisition while maintaining business continuity. The company suffered from fragmented visibility across AWS and DigitalOcean, operational inefficiencies, slow user-issue resolution, and security gaps that threatened uptime and compliance.

BW Soluções implemented Datadog as a unified observability and DevSecOps platform—deploying APM, RUM/Session Replay, infrastructure monitoring, log management and security tools—to give ATEM holistic visibility and faster root-cause detection. The result: 50% faster MTTD/MTTR, 60% quicker user-issue resolution, a 40% cut in resource waste, stronger real-time threat detection and improved compliance, enabling safer, more efficient refinery operations and future growth.

ATEM Group

Rafael Gurgel

Director of IT and Digital Transformation