Case Study: CITGO achieves 3x lab workload growth without added headcount with Datacor BLISS LIMS

CITGO boosts lab workload 3x with Datacor

CITGO's Corpus Christi refinery faced a growing laboratory workload that its paper-based system could not handle, creating a data bottleneck as technicians manually recorded results and fielded constant calls for information. To address this challenge, CITGO partnered with vendor Datacor to implement the BLISS LIMS and Instrument Pro solutions, aiming to automate data entry and provide facility-wide access to lab results.

Datacor's solution automated instrument data entry and extended data access via WebBLISS, eliminating manual transcription and dozens of daily calls to the lab. The results were significant: over twenty years, CITGO tripled its laboratory workload without adding headcount, saving millions in personnel costs. Furthermore, Instrument Pro automated method parameters, reducing instrument problems by 20%. Datacor's long-term partnership with CITGO also directly influenced product development, shaping features like the Batch Approval Transfer System.

CITGO