Case Study: Frontier Communications achieves real-time data-driven innovation with Databricks

Transforming telecom with data-driven innovation

Frontier Communications, pursuing its fiber-first strategy to “Building Gigabit America,” faced siloed data, slow insights, and growing demands for faster innovation. To modernize its data foundation, Frontier turned to the Databricks Data Intelligence Platform to support real-time analytics, AI-driven use cases, and better access to trusted data across the business.

With Databricks, Frontier centralized and governed its data, enabling teams to generate insights with natural language queries, automate contract analysis, and speed up fiber pricing. The impact was significant: pricing calculations for fiber installations dropped from weeks to seconds, while the company also improved personalized marketing, cross-functional collaboration, and overall agility.

Frontier Communications

Jesse Ross

Vice President of Information Technology