Case Study: Italgas achieves faster, AI-driven operations and major cost savings with Databricks

Italgas delivers smarter gas distribution and customer insights with AI/BI

Italgas, Europe’s leading gas distributor, struggled with siloed data systems, manual processes, and more than 90,000 unresolved customer complaints in 2023. To improve operations and customer response, Italgas partnered with Databricks and used the Databricks Data Intelligence Platform to unify data and enable real-time, AI-driven insights.

Databricks implemented a unified analytics and AI platform built on Delta Lake, Databricks SQL, Unity Catalog, and AI/BI Dashboards, replacing slower intermediate systems and simplifying data access. The result was a 70% reduction in platform costs, a 20% performance increase, 73% lower workload costs versus Azure Synapse, and self-service analytics adoption across 80% of employees, helping Italgas resolve issues faster and operate more efficiently.

Italgas

Serena Delli

Lead Data Architect