Case Study: First Orion achieves greater productivity and lower costs with Databricks

First Orion - Customer Case Study

First Orion, a provider of branded calling, spoof mitigation, and scam prevention for mobile users, was struggling with the cost and complexity of managing massive call data on legacy tools like Amazon EMR. With more than 350 million calls processed daily, the company needed a more centralized, efficient way to manage data, analytics, and AI while improving compliance and reducing operational overhead.

First Orion migrated to the Databricks Data Intelligence Platform, and Databricks helped unify data and AI workflows on a lakehouse architecture. The result was more than 35% higher productivity and over $12.7 million in value over three years, while branded communication use cases helped raise answer rates by 200% and increase first-call conversion rates by 76%.

First Orion

Jamelle Brown

Chief Technology Officer