Case Study: TATA 1mg improves customer experience and reduces ETL costs with Databricks

Expanding healthcare accessibility across India

TATA 1mg, an integrated healthcare company serving 220 million customers across India, was challenged by a costly, siloed data stack that slowed access to data and limited innovation. By moving to the Databricks Data Intelligence Platform, the company aimed to improve collaboration, streamline processes, and support better customer experience at scale.

Databricks helped TATA 1mg modernize its data architecture with automated data processing and simpler access to trusted data. The results included a 50% reduction in ETL costs, more than 1,000 reports generated, over 1,000 users consuming insights, and hundreds of business use cases in production—driving better decisions, improved delivery operations, and expanded healthcare accessibility.

TATA 1mg

Shrish Talwar

Director of Data Systems