Case Study: Lexmark achieves smarter data-driven operations with Databricks

Connecting devices to elevate business efficiency

Lexmark, a global leader in imaging and connected printing solutions, needed a way to turn massive volumes of IoT data from more than 260,000 connected devices into actionable insights for customers and internal teams. The complexity of operationalizing this data challenged its connected products strategy, so Lexmark turned to Databricks Data Intelligence Platform to support its Optra Data Accelerator (ODA) and improve analytics, governance, and scalability.

Databricks implemented the Data Intelligence Platform as the foundation for Lexmark’s ODA, using tools like Delta Lake and Unity Catalog to unify data, strengthen traceability, and eliminate pipeline disruption. The results included 100% uptime for Lexmark’s Managed Print Services business, ingestion of 250+ million records for reporting dashboards, better supply chain forecasting and automation, and a 6x ROI for a customer use case through reduced support time and improved device reliability.

Lexmark

Vishal Gupta

Global Chief Technology Officer & Chief Information Officer, Senior Vice President Connected Technology