Case Study: Southcoast Health System improves productivity and streamlines document management with DataBank IMX Online Services

Southcoast Health System - Customer Case Study

Southcoast Health System, a community-based nonprofit healthcare organization serving Southeastern Massachusetts and Rhode Island, wanted to streamline administrative functions and improve document management in its Patient Accounts department. After earlier microfilm and premise-based systems proved labor-intensive and costly, Southcoast chose DataBank IMX and its DataBank Online Services (DBOS) SaaS solution.

DataBank IMX converted Southcoast’s legacy system to DBOS, providing secure web access, HIPAA support, disaster recovery, and migration services while reducing the burden on IT staff. The result was lower costs, remote access across three hospital sites, automation of incoming 835 payment processing, elimination of paper backfiles, and a conservative 15% productivity gain that let the department handle more work with the same staff.

Southcoast Health System

K. Dwyer

Director Patient Accounts