Case Study: New England Home Care expedites billing and improves accuracy with DataBank IMX

New England Home Care - Customer Case Study

New England Home Care, a leading provider of specialized nurses and paraprofessionals in Connecticut, was growing quickly through acquisitions but still relied on a legacy, paper-based billing system. The company needed a better way to capture nursing notes and enter timesheet information into billing to reduce operational costs, lower latency, and improve accuracy.

DataBank IMX worked with New England Home Care to analyze document flows and implement an automated document capture and retrieval solution, including scanning at remote offices, OCR processing, and integration of CareWatch visit-verification data. The result was faster billing processing, reduced manual data entry and labor, improved audit readiness, better documentation integrity, and access to nurse notes and tracking information from all locations.

New England Home Care