Case Study: Leading European Telecom achieves converged network visibility with DataArt

Converged Network Visibility and Monitoring

DataArt helped a leading European Telecom Company address customer complaints about the quality and performance of its newly rolling out VoIP, video, and data services. Traditional network monitoring tools could not pinpoint the underlying causes or trace issues back to specific endpoints and network segments, making it difficult to maintain service quality across a converged network.

DataArt built a highly scalable converged network visibility and monitoring solution using centralized monitoring points, signaling decoders, and quality analytics to compute R-Factor and QoE for millions of sessions per day. The system provided near real-time visibility, and DataArt’s storage approach cut database write operations by 10X and data retrieval time by 3X, helping the telecom detect issues faster, improve customer retention, reduce infrastructure costs, and support compliance and future network planning.