Case Study: Ruff Roofers achieves smarter, more proactive IT operations with Data Networks

Ruff Roofers - Customer Case Study

Ruff Roofers, a family-run roofing and sheet metal contracting company serving Maryland, Virginia, and Washington, DC, needed an MSP that could do more than handle daily support. After outgrowing its incumbent provider’s strategic guidance, Ruff turned to Data Networks for managed IT services and help with long-term planning, including cloud migration and modernization of its infrastructure.

Data Networks assessed Ruff’s environment, launched its service desk and BCDR monitoring, and used ticket trends plus ongoing TAM guidance to identify improvements. The team unified the network, set up email archiving, moved on-premises servers to Microsoft Azure VMs, deployed Office 365/OneDrive and Active Directory security, and implemented cybersecurity tools like Microsoft Authenticator and KnowBe4. Data Networks completed the core cloud migration in six weeks, reduced support tickets, and gave Ruff leadership more time to focus on the business.

Ruff Roofers

Mack Carpenter

Chief Financial Officer (CFO)