Case Study: Bell Bank achieves a single consolidated customer view and cost savings with Data Ladder's DataMatch Enterprise

Bell Bank - Customer Case Study

Bell Bank, one of the largest independently owned banks in the nation, struggled to create a single, consolidated view of customers because customer data was siloed across dozens of service lines and disparate platforms. To solve this, Bell Bank engaged Data Ladder and deployed its DataMatch Enterprise solution to consolidate, cleanse and match customer records across multiple systems.

Data Ladder’s DataMatch Enterprise grouped and deduplicated customer records from files and multiple databases (including DB2), giving Bell Bank a unified customer view that reduced duplicate communications, cut operational costs and improved customer service and experience. In addition to streamlining matching and data quality management, Data Ladder’s software has been shown to find roughly 5–12% more matches than leading alternatives in studies, helping Bell Bank achieve more accurate customer relationships and greater operational efficiency.

Bell Bank

Scott Ford

IT Solution Architec