Case Study: HEALTH INDUSTRY MANUFACTURER cuts Oracle upgrade costs by 40% with Data Intensity, Inc.

HEALTH INDUSTRY MANUFACTURER - Customer Case Study

HEALTH INDUSTRY MANUFACTURER, a leading maker of blood analysis equipment, needed to upgrade its Oracle R11i E-Business Suite to R12 across global operations without disrupting 24x7 access to critical ordering and service processes. To manage the high-risk migration, the company turned to Data Intensity, Inc and its Functional Service Desk service.

Data Intensity, Inc assigned a global team to remediate 1,600 CEMLIs, support testing, manage cutover, and assist with the first annual close after migration. The upgrade was completed on schedule with no major issues, and the overall project cost came in about 40% lower than with another services vendor. Data Intensity, Inc then expanded support to provide 24x7 worldwide coverage across E-Business Suite modules, improving responsiveness for users in every region.