Case Study: GLOBAL FINANCIAL SERVICES COMPANY reverses Oracle application issues with Data Intensity, Inc.

GLOBAL FINANCIAL SERVICES COMPANY - Customer Case Study

GLOBAL FINANCIAL SERVICES COMPANY, a leading investment firm, faced major Oracle E-Business Suite performance problems after an R12.1.3 upgrade. More than 12 third-party application interfaces—including treasury, hedge fund, and CONCUR expense feeds—were running sluggishly, hurting productivity and beginning to impact revenue, so the company turned to Data Intensity, Inc and its Functional Service Desk.

Data Intensity, Inc reworked settings, corrected coding, improved data mapping, and balanced concurrent managers across the Oracle environment to stabilize the interfaces and reports. Within two weeks, a 100,000-entry spreadsheet process was cut from up to eight hours to under an hour, the WSS feed dropped from 90 minutes to 10 minutes, and all 26 troubled interfaces were fixed within six months, with 20 custom reports also improved and about 90% showing better performance.