Case Study: Bank of Bolivar achieves customer-driven innovation and personalized support with Data Center Inc

DCI proactively seeks customer feedback through user groups & meetings

Bank of Bolivar (Missouri) needed a reliable, responsive core processor when the bank launched and over its 20‑year history sought a vendor that would keep pace with new technology while providing hands‑on support. They chose Data Center Inc (DCI) for its core banking system and wanted a partner that would listen, deliver ongoing enhancements, and provide personal attention to help the bank grow.

Data Center Inc addresses this by hosting twice‑yearly user group meetings and an annual convention to gather and prioritize customer suggestions, and by assigning account managers who meet regularly with the bank to review products and resolve issues. Those practices have led to prioritized feature enhancements, faster rollouts of requested capabilities, continuous access to new technology and products, and a close partnership that has measurably improved Bank of Bolivar’s operations while strengthening Data Center Inc’s product roadmap.

Bank of Bolivar

Brad Gregory

Bank of Bolivar