Case Study: West Somerset District Council reduces paper and improves document management with Data Capture Solutions

West Somerset District Council - Customer Case Study

West Somerset District Council turned to Data Capture Solutions to reduce its reliance on paper, improve efficiency, and support e-Government targets. The council needed a practical, cost-effective document management approach that could work across two main sites while meeting the legal and operational demands of different departments.

Data Capture Solutions implemented a customized document management and workflow solution using FileStore EDM, Kofax scanning software, and FileStore BPM. The result was a more secure and efficient way to handle, store, and share documents, helping the council move toward its 2% efficiency saving target and modernize paper-driven processes.