Case Study: Hackney Borough Council improves invoice processing efficiency with Data Capture Solutions

Hackney Borough Council - Customer Case Study

Hackney Borough Council worked with Data Capture Solutions (DCS) to address growing pressure on its accounts payable process, handling more than 55,000 invoice documents and 110,000 images each year from over 4,000 suppliers. Its incumbent scanning provider could not scale effectively, creating risk of errors, slow processing, and higher operational burden, while the Council needed to improve automation without adding staff or systems. DCS used Kofax Transformation and Kofax Capture OCR technology as part of an outsourced invoice processing service.

Data Capture Solutions implemented a turnkey invoice scanning, indexing, and extraction solution with automated validation checks, error and fraud flagging, and “No purchase order number - no pay” rules. The result was greater invoice visibility, improved accuracy, reduced overheads, and faster processing, with Hackney Borough Council paying 98% of invoices within 30 days and increasing automatically paid manual invoices from 0% to 25% and climbing.

Hackney Borough Council

John Delgado

Hackney Borough Council