Case Study: Children and Family Court Advisory and Support Service streamlines digital mailroom processing with Data Capture Solutions

Children and Family Court Advisory and Support Service - Customer Case Study

Children and Family Court Advisory and Support Service (Cafcass) needed to handle a rapidly growing volume of sensitive child welfare cases while most of its social workers were out in the field. To improve speed, accuracy, and compliance, Cafcass worked with Data Capture Solutions (DCS) on a document management and digital mailroom approach supported by robotic process automation (RPA).

Data Capture Solutions implemented a secure, scalable digital mailroom that scans, classifies, validates, and routes incoming documents into Cafcass’ SharePoint-based case management system, with exceptions sent for manual review. The solution helped Cafcass meet its 10-working-hour SLA, reduced manual touch points and errors, improved productivity and information access, lowered operational costs, and supported the move toward a paperless, more efficient service for children and families.

Children and Family Court Advisory and Support Service