Case Study: Birmingham City Council streamlines cheque processing with Data Capture Solutions

Birmingham City Council - Customer Case Study

Birmingham City Council, which serves around 1 million people across 40 wards, needed a faster way to process the growing volume of cheques, Giros, business rates statements, and permit requests arriving by post and email. The council’s finance team was under pressure from manual processing and aging scan-to-archive scanners, so it turned to Data Capture Solutions for a more efficient cheque-processing workflow.

Data Capture Solutions implemented a dedicated Kodak 3400 scanner with Kofax Capture, Kofax VRS, and KTM unlimited field extraction to capture cheque numbers, sort codes, MICR codes, amounts, and reference details, while FileStore EDM handled lookup and storage for multiple departments. The result was quicker payment processing, fewer manual steps, improved operating efficiency across departments, and a scalable solution that exports data to SAP and reduces the need to move physical documents between teams.

Birmingham City Council