Case Study: LALUX Assurances achieves a unified 360° customer view and boosted sales opportunities with Dassault Systèmes (EXALEAD OneCall)

LALUX Assurances - Customer Case Study

LALUX Assurances, a leading Luxembourg insurer, needed a consolidated, cross‑subsidiary view of customers and an architecture to break down information silos so staff could respond faster to complex customer needs and regulatory requirements. To address this, LALUX selected Dassault Systemes’ EXALEAD OneCall to unify disparate systems and deliver a single 360° customer view.

Dassault Systemes implemented EXALEAD OneCall to aggregate structured and unstructured data into a tailor‑made, intuitive interface that integrates easily with existing software; the solution was configured and deployed in four months with support from Mind7 Consulting. The result for LALUX has been faster, more relevant customer responses, reduced manual data entry through automated updates, improved internal collaboration, easier regulatory document handling (IDD), and the identification of new sales opportunities—delivering measurable speed to deployment and clear operational gains for the sales and back‑office teams.

LALUX Assurances

Christian Strasser

Chief Executive Officer