Case Study: LALUX Assurances achieves a 360° customer view with Dassault Systèmes NETVIBES OneCall

LALUX Assurances

LALUX Assurances, a key player in Luxembourg's insurance sector, faced the challenge of gaining a consolidated view of its customers across multiple group subsidiaries and siloed information systems. This was critical to meet complex customer demands and new European regulations. To address this, LALUX partnered with Dassault Systèmes to implement its NETVIBES OneCall solution, which aggregates all customer data into a single interface.

The solution from Dassault Systèmes provided a powerful search engine and a customizable 360° view of the customer, which was deployed in just four months. This gave LALUX's sales network and back office rapid, intuitive access to all relevant customer information without requiring new data entry. The results included improved sales efficiency, faster customer response times, and the ability to provide higher quality advice, all of which helped build customer trust and loyalty.

LALUX Assurances