Case Study: Centre Neuchâtelois de Psychiatrie improves patient safety and efficiency with Dassault Systèmes Iterop BPM

Centre Neuchâtelois de Psychiatrie

The Centre Neuchâtelois de Psychiatrie (CNP), a public psychiatric institution in Switzerland, faced significant challenges in managing critical patient incidents and complex administrative procedures. Their paper-based systems for reporting events like falls and medication errors were slow and error-prone, hindering analysis and collaboration. To elevate patient safety and operational efficiency, CNP partnered with Dassault Systèmes to implement its Iterop Business Process Management (BPM) solution.

Dassault Systèmes' no-code Iterop platform enabled CNP to digitize and automate its key processes, beginning with critical incident management. The solution streamlined reporting with dynamic forms, ensured data confidentiality, and provided analytical tools to track trends and root causes. This implementation resulted in over 900 incident entries in a year and a half and the subsequent digitization of 21 additional processes. The solution provided significant time savings, eliminated errors, and gave staff a clearer overview of operations, fundamentally improving clinical practices and administrative efficiency.

Centre Neuchâtelois de Psychiatrie