Case Study: PandaDoc improves internal documentation discovery with Dashworks

PandaDoc avoids $5,000 connector builds with Dashworks

PandaDoc, a company with a large engineering department, faced significant challenges with knowledge management across its many tools like Coda, Confluence, and GitLab. Information was decentralized and hard to find, leading to inefficiencies as engineers struggled to access documentation, lost momentum, and interrupted their workflow. The company even attempted to build its own internal search engine to solve this problem but found the task too complex. PandaDoc then turned to the vendor Dashworks for a solution.

Dashworks provided an out-of-the-box search solution that included over 43 connectors, a stark contrast to the in-house effort which took an estimated 100 hours and $5,000 per connector to build. By implementing Dashworks, PandaDoc gained a stable and reliable search tool that prevented the crashes common with their prototype. This solution helped eliminate search-related interruptions, allowing engineers to maintain their momentum and focus, thereby accelerating their workflow.

PandaDoc