Case Study: Ovago streamlines support and converts more buyers with Dashly

Ovago - Customer Case Study

Ovago, a group of four airfare search websites served by one support team, needed a better way to manage customer communication. Their previous support system had limited agent seats, no supervisor visibility into live chats, and required the team to switch between multiple admin panels for different sites and Facebook groups.

Dashly provided a unified conversation platform with unlimited agent seats, role-based access for supervisors, and one admin panel for all support requests. Dashly also tagged conversations by source and enabled triggered chat messages to engage visitors, helping Ovago convert more visitors into buyers, collect more qualified leads, and improve customer support efficiency.

Ovago

Fin

CMO of Four Airfare Search Websites