Case Study: Img.vision boosts trial-to-paid conversions and customer engagement with Dashly

How to move from Intercom, Img.vision + Dashly

Img.vision, a premium image hosting service for eBay sellers and online stores, needed a cheaper, more focused alternative to Intercom that still supported automated messaging, a CRM for custom customer properties, and mobile support for on-the-go help. They chose Dashly and planned to use its chat widget, CRM/lead management, automation (auto-messages/triggered chains), visitor tracking and open API to capture the custom events and properties that matter to their business.

Dashly migrated Img.vision’s Intercom data, installed the chat inside the product, synced custom lead properties via API, and set up automated onboarding, trial reminders, feedback requests and payment notifications—plus Facebook Messenger integration and a unified Dashboard. As a result, Dashly helped Img.vision boost engagement, improve onboarding and increase trial-to-paid conversion and LTV; notably, 71% of Img.vision customers have remained on paid subscriptions for two or more months, and data-driven segmentation and live chat improved support and retention.

Img.vision