Case Study: Mottor achieves faster issue resolution and unified, scalable support with Dashly

How Dashly tools help Mottor support resolve their users’ issues

Mottor, a website builder serving about 500,000 entrepreneurs, designers and developers, relied on a strong support function to drive activation, reduce churn and generate recommendations. They needed a real-time, unified communication channel and an easier-to-manage knowledge base after finding JivoSite, Chatra and Intercom unsuitable or too costly, so they adopted Dashly’s chat, knowledge base and automated messaging tools (with a chatbot planned).

Dashly provided a single inbox that aggregates chat, email, Telegram and Facebook messages, shows customer info and activity history, offers analytics and an improved article editor, and enables automated outreach. As a result, Mottor’s support team now handles over 250 dialogs per day (plus 10–20 phone calls), no longer switches between interfaces, processes inquiries faster, and plans to further automate workflows with Dashly’s upcoming chatbot.

Mottor

Eugene

Coach of the Support Team