Case Study: BizBots handles 40% of support queries with Dashly AI Support Bot

How AI support bot resolves 40% of all chat inquiries, replacing two customer service agents

BizBots, a platform for creating automated marketing funnels and managing chatbots across messengers and social media, was growing quickly and seeing a rising volume of repetitive customer support questions. To avoid scaling its support team, the company turned to Dashly and its AI support bot, alongside existing Dashly tools like live chat, pop-ups, and a knowledge base.

Dashly implemented an AI support bot trained on BizBots’ website and help center materials, then refined its knowledge base, tone, and behavior rules to improve accuracy. The bot now resolves about 40% of chat inquiries on its own, cuts first response time by 21% (about 30 seconds faster), keeps satisfaction high at 4.85, and helped BizBots avoid hiring two additional agents, saving about $40k per year.

BizBots