Case Study: Clarus achieves zero patient call disruption and faster, cheaper performance with Dashbird

We were notified of the AWS outage in time so that none of our patient calls were affected

Clarus, a U.S.-based healthcare management company, needed a more reliable way to manage its patient call platform as it moved away from a third-party HIPAA-compliant provider. With services built on AWS Lambda, API Gateway, DynamoDB, and SQS, the team struggled with scaling, limited infrastructure access, and poor visibility into logs and outages. Dashbird gave Clarus serverless observability and monitoring across its AWS environment, including detailed logs, traces, and alerts.

By implementing Dashbird, Clarus was able to detect issues quickly, including the November 2020 AWS outage, and keep patient calls from being affected. Dashbird’s Well-Architected Lens also helped the team proactively validate their setup and improve reliability, performance, and cost efficiency. As a result, Clarus improved API request response time by 123% and reduced monthly infrastructure costs by 301%, while freeing its engineers to focus on product development instead of log analysis and incident response.

Clarus

Erik Galloway

Lead Engineer