Case Study: NewStore reduces issue discovery time with Dashbird

NewStore reduced discovery time of an issue from days to 2 hours

NewStore, a Berlin-based retail order management SaaS company, needed better visibility into the health of its own serverless integration layer and its customers’ AWS-based integrations. As its customer base and integration complexity grew, discovering issues became slower and harder, putting revenue-share relationships and customer experience at risk. NewStore evaluated serverless monitoring tools, but many required too much extra work to fully integrate and customize.

Using Dashbird, NewStore gained full visibility into its serverless stack, with monitoring for crashes, reporting issues, Lambda analysis, and alerts for SQS queues and API gateways. Dashbird was set up in just 2 minutes with no code changes, and notifications through Slack, webhooks, and email helped support teams respond faster. The result was a reduction in issue discovery time from days to 2 hours, improved proactive support, fewer crashes, and stronger monitoring across NewStore’s systems and customer integrations.

NewStore

Dimitri Gatowski

Senior Solution Architect