Case Study: One Major Retailer achieves rapid social agility and measurable growth (↑ engagement, UGC & comments) with Dash Hudson

How One Major Retailer Rewrote the Rules of (Social) Engagement to Stay Agile Online

One Major Retailer, a long-standing lifestyle authority with a growing European presence, faced an abrupt shift from brick-and-mortar to fully online operations and needed to quickly pivot its social strategy to stay connected with customers. To remain agile, the brand turned to Dash Hudson, using Dash Hudson’s Insights tool for Instagram and Pinterest alongside its UGC sourcing and Community Manager features to monitor performance and guide daily and weekly decisions.

Dash Hudson helped the team surface top-performing user-generated content, request rights and reshare quickly, and manage comments across channels, enabling faster, more authentic engagement. The results were measurable: engagement rose +10% from March–July 2020 vs. the prior five months, UGC increased +30%, organic reach grew +12%, and comments jumped +37%, demonstrating Dash Hudson’s impact on the retailer’s online agility and community connection.