Case Study: RMS improves community consultation and submissions analysis with Darzin Software

RMS streamlines community consultation on a $16 million road upgrade with Darzin

RMS, a government road and transport authority, faced the challenge of managing extensive community consultation for a major road upgrade project in Gunnedah, NSW. They needed to effectively capture and analyze a high volume of stakeholder feedback from various sources to inform the project's design. KBR, the consultant engaged by RMS, implemented the Darzin stakeholder management system to address this challenge.

The solution involved using Darzin to capture all feedback, analyze submissions to identify top issues and preferred options, and manage day-to-day community engagement activities. This allowed the team to prepare a high-quality community submissions report in a very short timeframe. Darzin also facilitated real-time information sharing with the client, RMS. The result was a more efficient process, with a KBR specialist noting that Darzin made the whole process 100% easier. The system provided a centralized database of stakeholder information that continued to be used through the project's detailed design and construction phases.

RMS