Case Study: NSW Department of Planning achieves streamlined stakeholder management and long-term data continuity with Darzin Software

NSW Department of Planning Long-term Stakeholder CRM

NSW Department of Planning, preparing a Metropolitan Strategy for Sydney in 2004, faced an inefficient stakeholder and info‑line process: ten staff maintained separate spreadsheets, manually collated data each day, and relied on map printouts and cross‑referencing to answer zoning questions. To resolve this they implemented Darzin Software’s Darzin Stakeholder CRM.

Darzin Software’s CRM centralized stakeholder and property records so staff could look up all needed information instantly, removing daily spreadsheet collation and markedly improving response times and service quality. The system preserved detailed interaction histories spanning eight+ years, enabled data transfer to the Growth Centres Commission for ongoing planning, and supported legal responses—delivering clear efficiency gains, data continuity and stronger planning outcomes.

NSW Department of Planning