Case Study: Hydro Brazil achieves centralized, consistent grievance handling and stakeholder engagement with Darzin Software

Hydro Brazil Grievance Management across Operations

Hydro is a global aluminium company with extensive operations in Brazil, where it sources bauxite and employs over 5,000 people across multiple sites. To address the challenge of consistently managing stakeholder engagement, complaints and community interactions across dispersed operations, Hydro Brazil implemented Darzin in 2013 as a central engagement and complaints management system from Darzin Software.

Darzin Software’s solution centralised grievance handling so every complaint, responsible person, due date, close-out date, corrective action and related communication is recorded and visible across teams. Field staff update stakeholder profiles and interactions in real time while managers run ad hoc reports and maintain oversight; a single classification tree ensures consistent categorisation and cross-site reporting. The result is unified, auditable grievance records across Hydro Brazil, faster information sharing between sites and corporate oversight enabled by Darzin Software.

Hydro