Case Study: Ausgrid achieves consistent, scalable public consultation across 150+ capital projects with Darzin Software

Ausgrid Public Consultation on Capital Projects

Ausgrid, one of Australia’s largest electricity network owners, ran an $8 billion, five‑year capital program (including 49 new major substations, 296 km of high‑voltage cable replacements and $2.2 billion on the 11,000 V network) and faced the challenge of managing public consultation across hundreds of projects and multiple regional teams. To coordinate notifications, newsletters, meetings, doorknocks, phone and hotline contacts and more, Ausgrid turned to Darzin Software’s stakeholder engagement software.

Darzin Software implemented a single platform with a common classification tree for consistent categorisation, shared stakeholder profiles that update instantly across teams, role‑based access for alliance partners and consultants, and consolidated reporting across projects. The solution enabled Ausgrid to manage stakeholder interactions for more than 150 capital works projects across NSW, is accessed daily by Ausgrid staff and partners, and delivered clear, organisation‑wide oversight and consistent tracking of public consultation data.

Ausgrid