Case Study: Ujjivan Small Finance Bank achieves faster HR workflows with Darwinbox

Ujjivan’s HR Turnaround with Darwinbox Agile, branch-ready HR experiences for 22k+ employees nationwide

Ujjivan Small Finance Bank, a fast-growing banking and financial services institution in India with 22,000+ employees and 750+ branches, was struggling with manual, paper-heavy HR processes across recruiting, transfers, loans, and employee engagement. The bank needed a single platform to simplify approvals, improve visibility, and support faster, more consistent workflows for its frontline teams.

Darwinbox implemented a unified HR platform to automate key processes such as instant offer letters, employee loans, PACE/PIP journeys, internal job postings, and welfare fund requests. With Darwinbox, Ujjivan reduced manual effort, achieved a 98% improvement in real-time processing, sped up approvals by 70%, and helped shift 7,000–8,000 employees per month to projects, while also handling over 12,000 offers and 1,500 staff loans through one system.

Ujjivan Small Finance Bank

Chandralekha Chaudhuri

Head of HR