Case Study: PT Gunung Raja Paksi Tbk streamlines HR and improves employee experience with Darwinbox

Taking the HR experience into the next generation

PT Gunung Raja Paksi Tbk (GRP), a large Indonesian steel manufacturer with 4,200+ employees, needed to modernize a largely manual and decentralized HR function. Different business units used inconsistent processes and data, making it difficult to track SLAs, support a predominantly blue-collar workforce without PC access, and manage time-sensitive items like contract expiries. GRP turned to Darwinbox and its next-generation HRMS to digitize and standardize HR across the organization.

Darwinbox mapped GRP’s HR processes onto its platform, automating workflows, enabling centralized tracking, and improving employee self-service through mobile access, helpdesk, and the Vibe social engagement tool. The solution delivered standardized processes across business units, timely contract expiry alerts, easier scheduling, and faster shift management, cutting shift-change effort from 4 hours to 1 hour and saving 75% of the time per day. With Darwinbox, GRP strengthened employee experience and gave HR the visibility and tools needed to operate more efficiently.

PT Gunung Raja Paksi Tbk

Argo Sangkaeng

President Director