Case Study: Singlife achieves 100% Helpdesk adoption and 70% HR automation with Darwinbox

Singlife automates 70% of HR operations with Darwinbox

Singlife, a leading financial services company in Singapore, faced significant HR challenges after a merger. With disparate systems and a reliance on a shared email inbox for support, the 1,500+ employee workforce experienced slow, uncoordinated processes and a lack of accountability. They turned to Darwinbox for a complete HR transformation.

Darwinbox implemented its HR platform, centralizing operations with a structured Helpdesk and over 60 automated workflows. This solution integrated multiple systems and enforced service level agreements. The results were substantial, including 100% helpdesk adoption, 70% of HR operations automated, and 90% of SLA targets achieved. Employee satisfaction with Darwinbox reached 80%, and the company established a foundation for future AI-powered HR innovations.

Singlife