Case Study: PhysicsWallah achieves greater employee experience and HR efficiency with Darwinbox

Physics Wallah Finds New HR Equation With Darwinbox

Physics Wallah, a fast-growing Indian EdTech company with 13,000+ employees, needed to modernize HR processes as it scaled rapidly across online, offline, and hybrid learning models. While student-facing operations were highly developed, its HR workflows around attendance, recruitment, helpdesk support, onboarding, payroll, and performance management were becoming harder to manage efficiently. To address this challenge, Physics Wallah adopted Darwinbox’s HRMS platform.

With Darwinbox, Physics Wallah implemented automated nudges, centralized workflows, mobile-first HR access, and integrated modules across the employee lifecycle. The results included a 300% increase in attendance requests, 90% offer-to-joining conversion, 4X more helpdesk ticket closures within SLA, a 350 rewards/month recognition program, 57X increase in policy sign-offs, a 40% increase in on-time performance cycle completion, and faster recruitment turnaround. Darwinbox also helped improve payroll accuracy, compliance, analytics, and overall employee experience at scale.

PhysicsWallah

Satish Khengre

Chief Human Resources Officer