Case Study: Niva Bupa achieves 100% employee adoption and a Great Place to Work journey with Darwinbox

Max Bupa's HR Digitalization Journey to Becoming a Great Place to Work

Niva Bupa, a New Delhi-based health insurer with 2,500+ employees across 170+ locations, needed to modernize HR to support its growth goals and employee experience ambitions, including becoming a Great Place to Work. To do this, the company turned to Darwinbox’s mobile-first HR platform to improve accessibility, adoption, and end-to-end employee lifecycle management for a distributed workforce.

Darwinbox implemented a digital HR transformation that streamlined HR processes, integrated with existing systems, and supported real-time data, analytics, and secure employee services. The rollout included process redesign, cross-functional execution, and employee adoption initiatives such as training videos, pulse surveys, and onboarding through the platform. The result was 100% employee adoption and Niva Bupa becoming a certified Great Place to Work, while also freeing up HR to focus on more strategic work.

Niva Bupa

Tarun Katyal

Chief Human Resources Officer