Case Study: Kopi Kenangan achieves scalable HR growth with Darwinbox

Kopi Kenangan spurs incredible growth with highly scalable HR tech on Darwinbox

Kopi Kenangan, the fast-growing Indonesian coffee chain, needed an HR system that could keep up with its rapid expansion from 50 to 500+ stores and a workforce of 3,500+ employees. Its previous HR tech was rigid, hard to scale, and heavily manual, with processes like leave, reimbursements, and attendance requiring too much HR intervention. Kopi Kenangan turned to Darwinbox to support its enterprise HR needs, including attendance and broader HRMS capabilities.

With Darwinbox, Kopi Kenangan implemented a scalable, end-to-end HR platform with custom workflows, employee self-service, and integrations with LMS, payroll, and warehouse systems. The rollout was completed in 6 months, with the first phase live in 2 months, and helped save 50% of HR time spent on manual work. Darwinbox also supported 50,000+ digital job applications and enabled Kopi Kenangan to scale confidently while improving agility and workforce planning.

Kopi Kenangan

Nia Qoyimmah

Head of Human Resources & General Affairs