Case Study: Halodoc achieves scalable, data-driven HR operations with Darwinbox

How Indonesia’s Leading Healthtech Platform Built Scalable, Data-Driven People Practices

Halodoc, Indonesia’s leading health-tech platform, was scaling rapidly across Indonesia and India, but its HR operations couldn’t keep up. Manual, spreadsheet-based processes created siloed data, slow approvals, error-prone record keeping, and time-consuming reporting across core HR, recruitment, onboarding, performance management, workflows, and travel and expense processes.

Darwinbox implemented a centralized HR platform spanning Core HR, ATS/onboarding, performance management, custom workflows, and travel & expense management. With Darwinbox, Halodoc cut report extraction time from 1–2 days to 1–2 hours, reduced average time to fill roles by 33%, saved 720 man-hours annually in recruitment, cut performance report compilation time by about 50%, reduced confirmation/separation processing time by ~50%, and shortened travel request and reimbursement processing to 1–7 days while achieving over 95% on-time travel approvals.

Halodoc

Thomas Suhardja

Chief of Human Capital