Case Study: Bukalapak boosts HR efficiency and talent mobility with Darwinbox

Bukalapak's HR Transformation a Leap Forward with Darwinbox

Bukalapak, an Indonesian all-commerce group with 1,900+ employees across Indonesia, South Korea, Singapore, Malaysia, and Australia, needed a more robust HR system to manage its distributed workforce. Before adopting Darwinbox, the company struggled with a poor user interface, heavy IT dependency for configuration, limited integrations, and a costly legacy HRIS that lacked flexibility.

With Darwinbox’s configurable HR platform, Bukalapak centralized HR data into a single source of truth, integrated five systems, and digitized 15 custom workflows across the employee lifecycle. Darwinbox helped Bukalapak achieve 100% employee adoption in the first 1–2 weeks, reduce HR letter generation from two weeks to a few hours, eliminate third-party configuration dependencies, and streamline performance management, leave, attendance, and internal mobility planning.

Bukalapak

Pak Suryo

Chief Human Resource Officer