Case Study: Acuity Knowledge Partners achieves global HR automation and faster employee service with Darwinbox

Acuity Knowledge Partners achieves 90% onboarding automation with Darwinbox

Acuity Knowledge Partners, a financial services firm with over 5,700 employees, faced the challenge of managing HR for its globally distributed workforce across more than 16 countries. They partnered with the vendor Darwinbox to redefine and centralize their HR experience, seeking to improve automation and agility.

By implementing Darwinbox's platform, which features a digital helpdesk, online performance management, and an engagement platform, Acuity achieved 90% automation in onboarding and resolved over 10,000 helpdesk queries with SLAs under 24 hours. The solution from Darwinbox resulted in a 30% gain in HR bandwidth, faster M&A integrations, and a measurable rise in employee sentiment.

Acuity Knowledge Partners