Case Study: South Coast Water District improves OT visibility and security with Darktrace / OT

South Coast Water District cuts alert investigation time from 3 hours to 20 minutes with Darktrace

South Coast Water District, a water utility provider in California, was an existing Darktrace customer but sought to extend its security visibility into its operational technology (OT) environment. The challenge was to bridge a major security blind spot and foster better collaboration between its IT and OT teams, which historically struggled to work together effectively due to a lack of shared tools and visibility.

Darktrace implemented its Darktrace / OT solution, which provided passive, non-intrusive monitoring of the sensitive OT infrastructure. This gave both teams unified visibility and enabled seamless collaboration. The results were immediate, with the solution identifying previously unknown network issues within ten minutes of deployment. Darktrace's AI significantly increased efficiency, with its Cyber AI Analyst feature reducing the time to assess an alert's severity from three hours to just twenty minutes, providing the team with high confidence in their continuous monitoring capabilities.

South Coast Water District