Case Study: IKON Office Solutions achieves streamlined national project and document management with Daptiv PPM

Daptiv PPM Helps Streamline Processes for IKON Office Solutions

IKON Office Solutions, a Ricoh company, provides nationwide legal document management and litigation support services. When its Legal Document Services group moved from a regional to a national management model, spreadsheet-based tools (Excel/Access) proved inadequate for cross-office collaboration, real-time status tracking, resource allocation and knowledge capture, creating time-consuming manual reconciliation and limited visibility.

IKON implemented Daptiv PPM’s SaaS solution, configuring templates, Dynamic Applications and document-management features to match its workflows without heavy IT overhead. The result was a single, real-time view of projects across offices, faster response times, improved accountability and collaboration, better resource allocation and the ability to handle higher project volumes with greater agility and reporting-driven decision making.

IKON

John Vaccarello

National Director of Litovation Operations