Case Study: Coach New York achieves unified project visibility and streamlined reporting with Daptiv

Coach's PMO Supports Enterprise IT Initiatives with Daptiv PPM

Coach, a leading American designer of leather goods and accessories founded in 1941, relied on its PMO to support growing enterprise IT initiatives but initially lacked a dedicated system and consistent project management structure. As the business expanded globally, the PMO needed better visibility, standardized processes and reporting, and a way to manage project intake, resources and interdependencies across regions.

Coach implemented Daptiv PPM in 2008 alongside structured training and methodology adoption, registering every IS employee and consultant in the system to track time, documents, issues and project plans. The result was standardized reporting and BI-driven visibility, earlier identification of resource needs and interdependencies, fewer “fires,” improved executive trend analysis and smoother global collaboration—supported by personalized Daptiv customer service.

Coach New York

Ken Feyder

Director, Information Services PMO