Case Study: PayPay achieves compliant, scalable digital onboarding with Daon’s biometric e-KYC

Satisfying compliance mandates with biometric e-KYC

PayPay, Japan’s second-largest mobile payments company, needed to replace its existing onboarding process with a more secure, paperless KYC workflow to meet new Financial Services Agency e-KYC mandates. The challenge included strict requirements for liveness detection, document authenticity checks, market-specific document security validation, and high-accuracy biometric matching. PayPay used Daon’s Polarify e-KYC solution, Easy Check, to support its PayPay Money onboarding.

Daon implemented Easy Check so users could verify their identity by taking smartphone photos of their face and identity documents, enabling compliant digital onboarding at scale. The launch went smoothly, with Daon’s infrastructure handling the load and more than 750,000 users onboarded in the first week; today, nearly 2.5 million users are in the system, with about 20,000 new users onboarded each day.

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