Case Study: Large U.S. Credit Union halves fraud and saves millions with Daon IdentityX

Millions saved, fraud halved through seamless, cross-channel member journeys

Large U.S. Credit Union wanted to reduce account takeovers and fraud while improving the member experience across channels. The credit union initially looked for a mobile authentication solution, and turned to Daon and its IdentityX® authentication platform to strengthen security for its member-facing and internal systems.

Daon implemented IdentityX across mobile, web, the contact center, and internal access control, enabling biometric authentication through finger, face, voice, and IVR call authentication. The results included cross-channel passwordless authentication, reduced fraud and account takeover risk, and major cost savings: by moving 75% of simple calls to IVR, the credit union saved millions in the first year, with additional millions saved through legacy software remediation.