Case Study: International Banking Group achieves secure, convenient biometric banking with Daon IdentityX

Looking to the future with biometrically secured banking

International Banking Group worked with Daon to modernize its digital banking identity processes as it moved away from monolithic legacy systems to agile microservices. The bank needed a secure, convenient way for customers to verify identity across its brands while meeting strict PSD2 Strong Customer Authentication (SCA) compliance requirements, especially for actions like setting beneficiaries and authorizing payments.

Daon implemented its IdentityX® security platform as a unified identity management solution spanning the group’s banking brands, enabling authentication through device, PIN, face, voice, and other on-device methods. Daon’s Services Team helped migrate more than 5 million customers over a 9-month rollout, while the solution also supported step-up authorization, reduced reliance on hardware tokens, improved call center efficiency, and created a more flexible, modern platform for future customer engagement.