Case Study: Digital Banking Innovator achieves seamless biometric migration with Daon IdentityX and VoiceX

Flexible identity platforms empower customers by lowering biometric switching costs

Digital Banking Innovator, a fully digital bank, wanted to strengthen security and convenience by using biometrics for customer enrollment and high-risk authentication events. After running into inflexible licensing and engagement models with other vendors, it turned to Daon for a more collaborative approach and a flexible identity platform, IdentityX, to support its mobile banking experience.

Daon implemented IdentityX with multifactor authentication and later enabled a seamless migration from a third-party voice solution to Daon’s VoiceX, without requiring customers to re-enroll their voiceprints or the bank to release a new app version. The result was uninterrupted service, lower infrastructure and licensing costs, and a market-leading banking app with multimodal biometrics that reinforced the bank’s reputation for innovation.